| TECHNOLOGY USER'S GUIDE |
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| CONTACT TECH SUPPORT |
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Neile Rissmiller
Desktop Support Specialist
(61)5-3733
neile@umich.edu
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all desktop support issues (including any hardware or software issue, email problems or questions, printing problems, etc.)
Greg Laman
Music and Multimedia Computer Specialist
(76)4-5596
glaman@umich.edu
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all instruction lab related issues (Listening Lab, Technology Lab, Multimedia Lab, EMS)
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CTools (online course sites)
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equipment reservations and checkout
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WebEvent online calendar access and administration
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Lab Server access
Robert Newcomb
Director of Information Technology
(64)7-2020
rnewcomb@umich.edu
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IT policies within UM and the School of Music, Theatre & Dance
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administrative issues
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planning issues
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budget issues
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computing accounts
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server access
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DSC access
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uniqname creation
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Kerberos password creation and reset
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dial-in functioning
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web site design
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equipment and software requests
If you are experiencing difficulties with the email server, M-Pathways, DSC logins, or EIS logins, you should direct your inquiries to ITCS, M-Pathways, and the Office of Development respectively; the School of Music, Theatre & Dance does not have control over these servers:
Information Technology Central Services (ITCS)
(76)4-HELP
http://www.itd.umich.edu
ITCS Accounts Office
(76)4-8000
http://www.itd.umich.edu/accounts/index.html
M-Pathways
(93)6-7000
http://www.mpathways.umich.edu
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